Thank you for choosing EUROCOMPO, S.A. DE C.V.! We value your satisfaction and hope you are completely satisfied with your purchase. If you are not satisfied with your purchase, our refund and return policy will guide you through the process.
- Return Eligibility
Please request a return within 14 days of receiving the item.
- Returned items must be unused, in their original packaging, and include all tags and the original invoice or proof of purchase.
- Specific items (items with obvious signs of use, items past the return period, etc.) may not be eligible for return. Please refer to the relevant instructions on the product page for details.
- Requesting a Return
If you wish to return an item, please contact our customer service team via email.
Provide your order number and the reason for the return so we can process your request. - Return Process
Once your return request is approved, you will receive instructions on how to return the item and a return address.
- You are responsible for return shipping costs. We recommend choosing a trackable shipping method to ensure your package arrives safely.
- Refund Processing
- Once we receive the returned goods and confirm their status, the refund will be processed within 7 business days.
- The refund will be sent to your original payment method and may be slightly delayed depending on bank processing time.
- Exchange Policy
For exchanges, you can apply following the return process described above. Please specify the product and specifications you wish to exchange in your application.
After the returned goods are received, we will resend them based on stock availability.
- Unreceived Orders
If your order has not arrived within the estimated delivery time, please contact us promptly to check the package status.
We will assist you in resolving the issue of not receiving goods, including reshipping or issuing a refund.
- Contact Us
If you have any questions during the return or refund process, please feel free to contact us:
Phone: +52 4776116207
Email: terribilita@walksoftguard.com
Address: Av. de los Industriales 315D, Industrial Julian de Obregon, 37290 León de los Aldama, Gto., Mexico
Thank you for understanding our refund and return policy. We will notify you promptly of any changes. Your satisfaction is our mission!